Senior Recovery Officer

City
Colombo
Location type
Onsite
About Us

John Ford Credit Management (Pvt) Ltd is one of Sri Lanka’s trusted leaders in debt collection, credit recovery, and financial advisory services. For over a decade, we have partnered with leading banks, financial institutions, and businesses to deliver reliable and ethical credit management solutions.

  • We believe in integrity and professionalism in everything we do.

  • Teamwork is at the core of our success.

  • We provide career growth and learning opportunities for our people.

  • A supportive environment where your skills and contributions are valued.

  • Be part of a dynamic team driving excellence in financial services.

Job Description
  • Lead recovery operations and handle high-value overdue accounts.

  • Negotiate repayment solutions with clients in a professional and ethical manner.

  • Supervise and guide junior recovery officers and telecallers.

  • Prepare progress reports and assist management with strategic recovery planning.

  • Ensure compliance with company policies and confidentiality standards.

Experience & Qualifications
  • Minimum 3–5 years of experience in debt recovery/collections.

  • Strong negotiation, leadership, and conflict-resolution skills.

  • High proficiency in MS Office and reporting tools.

  • Ability to manage a portfolio of complex cases independently.

  • Attention to detail, confidentiality, and ability to meet deadlines.

  • Previous experience in banking/finance/telecom collections will be a strong advantage.

Have a question? Fill out the form or contact us!

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.

For career inquires, please email : info@jfcmlk.com

John Ford Credit Management (Pvt) Ltd

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