Address
No. 321 - 4/1, Lakshman Building,
4th Floor,Galle Road, Colombo 03. Sri Lanka.
Work Hours
Weekdays: 09:00 - 17:00
Saturday: 09:00 - 13:00
Sunday: Closed
City
Colombo
Location type
Onsite
About Us
John Ford Credit Management (Pvt) Ltd is one of Sri Lanka’s trusted leaders in debt collection, credit recovery, and financial advisory services. For over a decade, we have partnered with leading banks, financial institutions, and businesses to deliver reliable and ethical credit management solutions.
We believe in integrity and professionalism in everything we do.
Teamwork is at the core of our success.
We provide career growth and learning opportunities for our people.
A supportive environment where your skills and contributions are valued.
Be part of a dynamic team driving excellence in financial services.
Job Description
- Make outbound calls to debtors for follow-up on overdue payments and negotiate suitable repayment arrangements.
- Handle inbound calls professionally and provide accurate information regarding accounts.
- Maintain detailed records of all customer interactions and update the system promptly.
- Achieve daily and monthly collection targets while adhering to ethical recovery practices.
- Identify difficult cases and escalate them to senior recovery officers when necessary.
- Work closely with the recovery team to maximize collections and minimize bad debts.
- Ensure full compliance with company policies, regulatory guidelines, and confidentiality standards.
Experience & Qualifications
Passed G.C.E (O/L) and Advance Level Examination.
Age between 18 to 35 years.
- Minimum 1–2 years of experience in telecalling, collections, customer service, or BPO (experience in finance/banking/telecom collections is a strong advantage).
- Excellent communication and persuasion skills with a clear and confident voice.
- Fluency in English and Sinhala (Tamil would be an added advantage).
- Ability to handle stressful situations and manage difficult conversations professionally.
- Basic computer skills and proficiency in MS Office.
- Goal-oriented mindset with a strong focus on achieving targets.
- Pleasant personality and a positive attitude.
Have a question? Fill out the form or contact us!
We believe in equality of opportunity. To live. To succeed. To grow. To be more than.
For career inquires, please email : info@jfcmlk.com
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